Hearts2hearts — Responsible Gaming for Your Wellbeing
Hearts2hearts believes healthy entertainment starts with awareness and self-control. This page provides guidelines, tools, and information to help you play wisely and safely.
Our Commitment to Responsible Gaming
Hearts2hearts believes every user deserves to enjoy entertainment in a safe and responsible environment. We don't just provide a platform to play on — we're committed to helping every user in Malaysia manage their gaming experience well.
Online gaming should be a source of fun and recreation — not stress or financial strain. That's why hearts2hearts provides a range of tools and guidance to help you stay in control at all times.
We encourage all users to understand their own limits, set realistic budgets, and always prioritise a healthy balance between entertainment and everyday responsibilities.
Recognise the Signs of Risky Behaviour
Awareness is the first step. Here are some signs that your gaming habits may need immediate attention:
You play longer than planned and find it hard to stop even after reaching the time limit you set for yourself.
You frequently spend beyond your set limit, or use money meant for essentials like bills or food.
You keep playing in hopes of recovering lost money — this is one of the clearest warning signs and warrants immediate attention.
Gaming is starting to affect your relationships with family, friends, or your work performance and daily responsibilities.
You feel uncomfortable, anxious, or distressed when you can't play, or you use gaming as a way to escape from life's problems.
You conceal how much you play or how much money you've spent from your family or those close to you.
If you identify two or more of the signs above, we encourage you to make use of the available self-control tools or seek professional support.
How to Set Smart Time & Budget Limits
One of the best ways to keep your gaming experience healthy is to set clear limits before you start playing. hearts2hearts encourages every user to follow these guidelines:
- Set a daily or weekly budget: Decide on a maximum amount in Malaysian Ringgit (MYR) that you're comfortable spending on entertainment. Think of it like a movie ticket or a dinner out — money for enjoyment, not an investment.
- Realistic time limits: Set a time limit for playing — for example, no more than one hour a day — and stick to it even when you're on a winning streak.
- Don't play when you're stressed: Avoid playing when you're feeling sad, angry, or stressed — decisions made in an emotional state are rarely good ones.
- Take regular breaks: Take a break every 30 minutes to clear your head and reassess your situation.
- Track your spending: Keep a simple record of how much you spend each month to make sure you stay within the budget you've set.
Available Self-Control Tools
Hearts2hearts provides several self-control tools that you can access at any time through your account. These tools are designed to give you full control over your gaming experience.
Deposit Limit
You can set daily, weekly, or monthly deposit limits to control how much money goes into your account. These limits take effect immediately and can be lowered at any time. Increasing a deposit limit requires a cooling-off period to ensure the decision is made carefully.
Account Break (Cooling-Off)
If you feel you need a break from playing, you can activate an account cooling-off period — whether for a few days or a few weeks. During this time, your account will be inaccessible for any gaming activity, giving you space to rest and reflect.
Self-Exclusion
For more serious cases, you can apply for a long-term self-exclusion from the platform. This means your account will be closed for an extended period. We encourage users who choose this option to also seek professional support during that time.
Loss Limits
Set a daily or weekly loss limit to cap how much you can lose within a given period. Once the limit is reached, the system will automatically end your session until the limit period resets.
To access or update your self-control settings, log in to your hearts2hearts account and head to the account settings section. If you need assistance, our support team is ready to help.
Minor Protection
Hearts2hearts takes the protection of children and minors very seriously. This platform is strictly for users aged 18 and above, with no exceptions. We carry out age verification during registration and may request identity documents at any time.
If you are a parent or guardian, we encourage you to:
- Keeping your password and account details secure and not sharing them with children
- Using parental control software on shared devices to block access to online gambling sites
- Educating children early about the risks of online gambling
- Report to our support team if you suspect your account is being accessed by a minor
Any account found to be used by a minor will be closed immediately and the case will be referred to the relevant authorities in accordance with applicable Malaysian law.
Core Guidelines
- Minimum age: 18 years
- Identity verification is required during registration
- One account per person only
- Keep your password away from children
- Report any account misuse immediately
Maintain a Balanced Life & Seek Help When You Need It
Online gaming should be a small part of a balanced life — not the main focus. hearts2hearts encourages all users to maintain a healthy lifestyle by prioritising family, career, health, and social relationships.
Keep these fundamental principles in mind:
- Only play with money you can genuinely afford to lose — never borrow money to gamble
- Winnings from games are a bonus, not a reliable or consistent source of income
- Spend quality time with family and friends beyond online activities
- Look after your physical and mental health — adequate sleep, a good diet, and regular exercise should always come first
If you or someone you know is struggling with a gambling-related problem, professional help is available in Malaysia. Organisations such as Befrienders KL (emotional support helpline) and private counselling services can guide you through the recovery process. The hearts2hearts support team can also provide information and further guidance — contact us at [email protected] or visit the FAQ section for more information.
- Playing within your set time limits
- Not using savings
- Can stop at any time
- Gaming does not affect work
- Family is not affected
Our Support Is Always Here for You
If you have any questions about the self-control tools or want to learn more about how hearts2hearts supports responsible gaming, our team is ready to help.