Hearts2hearts Privacy Policy — Protecting Your Data
This policy outlines how hearts2hearts collects, uses, stores, and safeguards personal data of users in Malaysia. Please read carefully to understand your privacy rights.
Effective Date: January 2026. This policy may be updated from time to time.
Information We Collect from You
When you register or use the hearts2hearts platform, we collect several categories of information necessary to provide safe and efficient service. Here are the types of data we gather:
- Account information: Your full name, email address, phone number, date of birth, and password as provided during registration.
- Payment information: Local bank account or Malaysian e-wallet details used for deposits and withdrawals in MYR. We do not store full card numbers — only the security tokens required to process transactions.
- Device and browser information: Your IP address, browser type, operating system, mobile device information, and time zone. This information is used for account security and detection of unauthorised access.
- Usage data: Play session records, transaction history, game preferences, and usage patterns to help enhance the user experience.
All information is collected solely for the stated purposes and will not be used beyond the scope described in this policy.
Data Type Summary
- Identity Data
- Name, email, phone, date of birth
- Financial Data
- Bank accounts, MYR transactions
- Technical Data
- IP, device, browser, OS
- Usage Data
- Game history, active sessions
Why We Use This Information
Hearts2hearts uses the information collected solely for legitimate purposes necessary to operate the platform. We do not use your data for unrelated purposes without your consent.
Ensuring every user is a real, eligible individual in accordance with platform requirements and applicable Malaysian law.
Processing MYR deposits and withdrawals securely, including bank account verification and compliance with financial requirements.
Detecting suspicious activity, preventing unauthorised access, and safeguarding your account against security threats.
Analyzing usage patterns to improve platform performance, refine the interface, and tailor user experience.
Sending you important notifications about your account, related promotions, and relevant platform updates.
Meeting Malaysian legal reporting and compliance requirements, including anti-money laundering regulations.
Cookie & Tracking Policy
Hearts2hearts uses cookies and similar tracking technologies to enhance your browsing experience on the platform. Cookies are small data files stored in your browser when you visit our website.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled.
- Performance cookies: Collecting information on how users interact with the platform to help us improve your experience.
- Preference cookies: Saves your preferences such as language and display settings for a more convenient experience on return visits.
- Analytics cookies: Helping us understand traffic and aggregate usage trends for platform development purposes.
You can manage cookie settings through your browser, though disabling essential cookies may affect platform functionality.
Data Storage, Security & Information Sharing
Storage & Retention Period
Your personal information is stored on servers protected by industry-standard encryption. hearts2hearts retains data for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Once an account is closed, personal data will be deleted or anonymised within a reasonable timeframe, unless a legal obligation requires longer retention.
Data Security
All data is transmitted over encrypted SSL connections. Access to users' personal information is restricted to staff who require it to perform their duties. We conduct regular security reviews and keep our data protection procedures in line with industry best practices.
Third-Party Sharing
Hearts2hearts does not sell, rent, or disclose users’ personal information to third parties for marketing purposes. Data sharing only occurs in the limited circumstances below:
- Payment service providers that process MYR transactions on our behalf, subject to strict confidentiality agreements
- Regulators or law enforcement authorities when required by Malaysian law
- Game software providers who supply platform content; only the minimum data needed for technical features is collected.
Your Rights as a User & How to Contact Us
As a hearts2hearts user, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to correction: If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
- Right to erasure: In certain cases, you may request deletion of your personal data. Such requests are subject to legal compliance requirements that may require us to retain certain records.
- Right to object: You may object to data processing for specific purposes, including marketing communications.
- Right to data portability: You may request your data in a machine-readable format for transfer to another service.
To exercise any of the above rights, or if you have any questions about this privacy policy, please contact the hearts2hearts support team. We will process your request within a reasonable timeframe. You may also visit the FAQ section for answers to frequently asked privacy questions, or Terms & Conditions for more information about platform use.
Contact: [email protected]
Changes to This Policy
Hearts2hearts reserves the right to update this privacy policy periodically to reflect changes in our practices or legal requirements. Any significant updates will be communicated via platform notifications or email. Continued use of the platform after changes are posted is considered acceptance of the revised policy.
Related Links
Your Privacy Protected at hearts2hearts
We are committed to protecting your information to the highest security standards. Register an account with confidence, or log in to continue your gaming experience.